Saving the day

When you think about it, the idea of “saving” your work, is quite a strange one.

In the real world (you know, that annoying place where ctrl+F doesn’t work when you’ve lost your keys), you never have to “save”. If you pick up a pad of paper and write something down, you don’t have to then do anything to keep it. It’s written down; it’s permanent. You just put the paper in a drawer and next time you open the drawer, it’s still there.

On a computer, the equivalent action (Pressing File => New) doesn’t keep your writing, unless you “save” your “changes”. Both of these are strange concepts. When I take a blank sheet of paper and write on it, I don’t consider that a “change” to the blank paper, I consider that “my angry letter to the newspaper” or “my shopping list”.

Similarly, when picking options, in real life, I just set my oven to 200ºC and walk away. I don’t have to click “Apply” to change it from 180.


We’ve become so used to saving now (or at least, I have. My parents haven’t and regularly wonder where their things have gone) that we do it without thinking.

But saving is a faff. Over the course of my life, I’ve lost a huge amount of work because someone, once, years ago, made the decision that after spending all day typing a document, I probably don’t want to keep it. On the computer, saving is an after thought. The alert box that pops up when you leave a document says (I’m paraphrasing, but if you read between the lines it sort of says this), “Oh, by the way, you didn’t want to keep this did you? I’ll just chuck it out, shall I?”.

There are a couple of weird things here. The concept of “saving” is an abstraction, added on top of the computer. After all, when you type a character onto the screen, the computer receives that character and stores it in a temporary place. This is probably RAM, but why not put it straight to a permanent place? Some applications, depending on what they do, even keep temporary copies of the file on the actual hard drive, so when you leave the application without saving they then have to delete the records of the file you’ve been working on. Since Office 2003, auto-save writes a copy of the file you’re working on to a temp folder every few minutes, but still assumes that keeping that file is the exception, rather than standard thing to want.

That’s bizarre.  I’m much more likely to want to keep what I’ve done than throw it away. But as far as the computer is concerned, saving is the odd thin;, the change from the standard workflow. Surely it would make more sense to save by default, and I’d have to specifically say “please throw this away”. In much the same way that once I’ve written a page of text by hand, I  have to chose to screw it up and through it in a bin.

Some applications, of course, prompt you to create a file before you start working. When you open Adobe InDesign, for example, you have to chose whether to create a new Document, Template or Book. In typical Adobe form, you need to go on a course before you can work out what it is you want to do. What’s the difference  between a document and a book? If I want to make a three page flyer is that a book? I don’t know. It’s impossible to tell without going on a course.

And even with InDesign, where I begin by creating a file and naming it, once I’ve done making my changes and editing it, InDesign pops up with a box saying, “oh, you want to save now, do you?” as if that isn’t the expected behaviour. While this is better, it still isn’t automatically saving what I’m doing, which is the most likely thing I’m going to want to do. WHY DOES MY COMPUTER SEEM TO THINK I’M WEIRD FOR WANTING TO KEEP MY WORK?

Thankfully, online, this seems to be beginning to change now. Google Docs automatically saves my work as I type. It’s almost like using paper. Increasingly, web applications initiate actions once I chose the option, rather than having to click “apply”. On the iPad, all the options come on when you press them. There is no concept of “Apply”, “OK” or “Cancel” on option screens.

But the idea of “saving” is difficult to shake. In Google Docs, I keep wanting to click save, and am momentarily confused when there is no “save” button. Strangely, over the last twenty years or so of  computer usage, we’ve managed to train people to think “saving” is a special activity.

Maybe I’m being unreasonable about this (I am); after all, we’re all used to saving now, and I almost never lose work (despite the odd power cut). But I’m reminded of a quote from George Bernard Shaw:

The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore, all progress depends on the unreasonable man.

Once we stop being reasonable about saving and start building standard systems where you don’t chose to save but chose to throw away, we won’t missing the little floppy disc icon in the top left hand corner. Or, as ten year old’s today must think of it, the weird square thing that old people used to use when there were dinosaurs around.


Things Computers Are Bad at #1: Reading pictures

Sometimes I feel like I run a small, but very inefficient computer support company.

My main customers are a collection of aunts, uncles, parents and elderly friends of the family, who regard my ability to point out the “bold” button to them in Word as nothing less than miraculous. Most of the questions I get are relatively simple and are easy enough to explain. But there is one recurring question that I find difficult to explain, that really sums up the difference between computers and the human brain. It is:

What is the difference between this:

This is some text

and this:

this is some text

The first one is text and the second one is an image of some text. The weird thing is that although these are almost indistinguishable to a human, they could not be more different to a computer.

The scenario comes up most frequently around scanned documents. I can see why users get confused. They both look like text. But turning squiggles on the page into text is one of those things that humans are better at than computers.

What you have to do to explain Optical Character Recognition, and then suggest they download some software that allows them to translate the image into text. Surprisingly, it’s 2013, and converting text to images is still not a solved problem. To paraphrase XKCD, “I like how we’ve had computers for decades, yet editing text” is something early adopters are still figuring out how to do”.


Thankfully, there are an array of cloud services now (I’ve recently developed a somewhat unhealthy obsession with Google Drive).

But OCR-ing text is still difficult. I Googled OCR recently, and the first match was a UK GCSE awarding body). The 6th match on Google (and the penultimate one on the first page) is Free OCR, a free web service that allows you to upload image files and have them converted into text.

I uploaded this:

this is some text

I considered it to be a small and very clear file. But Free-OCR felt differently, and couldn’t find any text in the image. This might be unfair to Free-OCR; I’m sure it’s a very wonderful website, built by kind caring people who feed puppies and so on. But in this one off test, they absolutely failed.


Usually, I don’t really get Doonesbury (And, man, have I tried.) Most times I just don’t even understand where the joke is. Even here, I’m not quite sure I get the joke. This is pretty much exactly my experience of text recognition.

In practice, and this pains me to say this, if Aunt Mildred is asking why she can’t edit the recipe she’s scanned out of Waitrose Magazine, the easiest thing to do is still just to type it out manually.